Frequently asked questions
I claimed something during a live—how do I find it later?
Click on the Live Claims section above or use the search bar and type your username. All items reserved for you will appear. Still having trouble? Reach out and we’ll help you locate your claim.
What is the return policy?
Our goal is for every customer to be totally satisfied with their purchase. If this isn’t the case, let us know and we’ll do our best to work with you to make it right.
Do you ship internationally?
Yes, we offer domestic and international shipping. Rates are calculated at checkout, and we take great care to ensure safe packaging of all mineral specimens.
Do you provide provenance or background info?
When available, yes. Many of our specimens come with locality information, previous labels, or collector history. If you have questions about a specific piece, feel free to ask.
How much does shipping cost?
Shipping is calculated based on your location and the items in your order. You will always know the shipping price before you purchase.
When will I get my order?
Orders are typically processed and shipped within 3 to 5 business days after payment is received. Shipping times vary depending on your location and selected shipping method. You will receive a confirmation email with tracking information once your order has shipped. If you need your order by a specific date, feel free to reach out and we will do our best to accommodate.